Brussels Attacks

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Brussels Attacks

Brussels Attacks

Following the recent explosions at the Brussels Zaventum Airport, and the Brussels metro line, we would like to extend our sympathies to those affected.

The current FCO advice on this matter can be found here -

British officials in Brussels are being given the same advice to avoid crowded places and the public transport network

The Belgian Crisis Centre has given the Belgian telephone number 0032 2753 7300 for concerned family/friends or 1171 for general enquiries.

If we have clients that need emergency medical attention please ensure they are first safe and then ask them to contact our Emergency Assistance Facilities service with the number provided in the policy wording.


These claims should go through the tour operators at this time as there is no cover under the policy for attacks of terrorism.

Insurance “shifting”

If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.

Premium Refunds

In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.

In the event that you have specific questions not answered by this directive, please feel free to email the claims team on and we will endeavour to offer an answer.

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